Deciding to migrate to a new debt collection system can be a challenging prospect. If the implementation of the software isn’t carried out correctly, serious issues can arise which are time consuming and expensive to correct. Here we outline some tips regarding the best processes when migrating to a new debt collection system.
TRY BEFORE YOU BUY
Picking the right debt collection software is essential if you want to achieve better debt collection results. And the best way to ascertain if a system will meet your needs is to try it out first. LATERAL, an industry-leader in debt collection software, provides its potential users with a free demo. If a software company is truly confident in their product, they’re going to be delighted to show you what it can do.
THINK ABOUT IMPLEMENTATION AND ONBOARDING
The new debt collection system you’re interested in buying might be an incredible product, but that’s of no use if its users face implementation and onboarding difficulties. The swifter the implementation and onboarding process, the sooner you see the desired return on your investment. So this is an important consideration. You should have a clear communication channel with the software provider, and they should be able to answer any questions you may have about integrating the software. LATERAL is celebrated for seamlessly onboarding staff, and educating its software users on the ins and outs of their new system.
LOOK AT YOUR HISTORY
There’s a reason you decided to migrate to a new debt collection system, and you should never lose sight of that. Remember in what ways you specifically desire improvement, and seek that. Don’t be sold a product that doesn’t meet your needs. Many debt collection systems are sold by companies who specialise in other areas. The result is that while most providers can troubleshoot software issues, many cannot help you tailor the solution to your specific debt collection needs. LATERAL has been specifically engineered to operate in the debt collection arena. It makes business operations more efficient by automating more of the manual debt collecting tasks, and is tailored for the specifics of recovery.
ENTHUSE YOUR STAFF
Your staff are the ones who are going to be using your new debt collection system, and they may feel daunted by the prospect of “learning” new software. Have their desk already set up with everything they need (account IDs, and passwords etc.). And send a company-wide email explaining how and why you’re choosing to migrate to a new software system. It’s important that they feel part of the process.