Platform Overview

 
 

One Platform. Total Control.

Lateral is your central hub for managing collections, credit control, legal workflows, and enforcement—securely and efficiently.

Built for operational scale and compliance-critical environments, Lateral combines workflow automation, case management, communication tools, and reporting in one unified platform. No third-party patchwork. No legacy headaches.

What Lateral Delivers

A Single Source of Truth

Manage everything from first contact to final resolution. Lateral centralizes case files, documents, communications, payments, audit logs, and client records—so your team always knows what’s happening, and when.

Automated Workflows That Match Your Business

Define and deploy structured, rules-based processes that mirror your exact needs—credit control steps, collections cycles, legal actions, escalations, and follow-ups—without writing code.

  • Trigger actions based on time, status, or user decisions

  • Automate letter generation, emails, SMS, and reminders

  • Build logic once and apply it consistently

Built for Scale

Whether you’re processing 10,000 or 100 million records, Lateral handles volume with ease. High-throughput operations remain reliable, secure, and fully traceable.

Smarter Case Management

  • Centralised case files, timelines, and activity logs

  • Role-based access for internal teams, external clients, and stakeholders

  • Integrated document handling and e-signatures

  • Auto-assign and escalate tasks by case status or age

Real-Time Reporting & Insight

Your team—and your clients—need answers fast. Lateral’s reporting suite gives you:

  • Custom dashboards by user, client, or team

  • Exportable reports (PDF, CSV, client-ready formats)

  • Real-time insights into case volume, collections, SLA performance

  • Drill-down audit trails and compliance tracking

Fully Integrated

Connect Lateral to your wider ecosystem:

  • REST API for custom integrations

  • Native connectors for payment gateways, e-sign platforms, CRMs, SMS providers

  • Sync with finance systems, document storage, analytics tools

Cloud-First. Secure Always.

  • Multi geographical regions for local AWS cloud hosting or on-premise deployment

  • ISO 27001 and SOC 2 certified

  • Full encryption at rest and in transit

  • Audit logs, user permissions, multi-tenancy support

Built for Your Region and Sector

Lateral powers workflows for legal teams, financial services, enforcement agencies, and local authorities across:

  • North America

  • United Kingdom

  • Australia, New Zealand & Asia-Pacific

Region-aligned support teams ensure you’re never waiting on another time zone.

Ready to Simplify Complexity?

Discover more to see how Lateral consolidates your operations into a single, streamlined platform—tailored to your industry, your data, and your workflow.