With the sunset of the CUBS collections platform set for the end of 2025, many organizations face a strategic decision: migrate early and gain control over the transition, or risk being caught in a last-minute rush that jeopardizes operations, compliance, and continuity.

Whether you’ve relied on CUBS for years or inherited it as part of an older system stack, this transition presents an opportunity to rethink how collections technology supports your workflows—not just replace one system with another.

Modern organizations are built on decisions. Every customer interaction, internal approval, or compliance check hinges on a choice—often repeated thousands of times a day. As companies grow and processes scale, making those decisions consistently, accurately, and efficiently becomes a serious operational challenge.

Enter the decision engine: a powerful tool that allows businesses to automate logic-based decisions across workflows, applications, and departments—without losing control or oversight.

In a digital-first world, data security and privacy are no longer IT concerns—they're board-level priorities. For organizations that handle sensitive information, especially in industries like finance, healthcare, and collections, demonstrating a commitment to security is not just good practice—it’s a critical trust signal.

That’s where ISO 27001 certification comes into play.

Artificial Intelligence (AI) has moved beyond buzzword status. In today’s business environment—especially in process-heavy areas like debt collection—AI is actively reshaping how organizations operate, optimize, and serve customers. When implemented thoughtfully, AI enables teams to make faster decisions, reduce manual work, and improve outcomes across the board.

In an era of increasing operational complexity and regulatory pressure, simplicity has become a competitive advantage. For collections leaders, the goal isn’t just to recover more—it’s to do it efficiently, predictably, and with minimal risk exposure.

Collections aren’t just for agencies. From telecoms and insurance to utilities and SaaS, companies across industries are increasingly managing overdue balances in-house. But their needs differ dramatically from those of traditional debt collection agencies—and their technology should reflect that.

The banking landscape in North America is undergoing a period of accelerated evolution. In both Canada and the United States, financial institutions are facing heightened competition, shifting customer expectations, and an increasingly complex regulatory environment. As banks and credit unions reassess their technology roadmaps, many are beginning to pivot away from monolithic legacy systems and toward more modular, composable architectures. At the heart of this transition is the growing interest in modern platforms like Lateral.

In a rapidly evolving financial landscape, credit unions face unprecedented pressure to modernize their operations, enhance member experiences, and ensure regulatory compliance — all while maintaining their community-first ethos. The choice of technology partner is no longer a peripheral decision; it is central to the long-term resilience and growth of every credit union. Lateral Technology stands uniquely positioned to empower credit unions across the United States, Canada, Ireland, Australia and elsewhere with an advanced, future-ready platform.

If you’re a user of Columbia Ultimate Business Systems (CUBS), you may be evaluating where to move to next after having your hand forced, along with wondering how to enhance your collections capabilities. Lateral Technology offers a smart future-proofed solution that provides seamless migration from CUBS while delivering enhanced features and tools to support modern collections.

In today’s competitive and fast-paced legal environment, law firms face increasing pressure to operate more efficiently, provide exceptional client service, and maintain strong relationships with their clients. This is where a Customer Relationship Management (CRM) system can make a transformative impact. Traditionally, CRMs have been widely adopted in industries such as sales and marketing. However, law firms are starting to realize the immense value these systems can offer in streamlining operations, improving client interactions, and increasing overall efficiency. Let’s explore how law firms can become more efficient through the implementation of a CRM.

As we navigate through 2024, the landscape of debt collection continues to evolve, driven by technological advancements and shifting regulatory frameworks. Credit unions, known for their member-centric approach, must stay abreast of these trends to ensure efficient and compliant debt recovery processes. Here are the top 10 debt collection software trends that credit unions should watch in 2024.

First-party collectors, such as those managing car loans or hospital debts, face unique challenges in their efforts to recover outstanding payments. As technology continues to advance, it presents new opportunities for these collectors to enhance their efficiency and effectiveness. Here are several ways in which first-party collectors can leverage technology for better debt recovery.

In the rapidly evolving debt collection landscape, one of the most significant shifts is the rise of omnichannel strategies. For first-party collectors—whether in industries like healthcare, auto finance, utilities, banks or credit unions—this approach represents a major shift in how they connect with and engage debtors. Gone are the days when a single channel, such as phone calls or letters, was the primary mode of communication.

Building a client-centred approach to running your law firm can be the key to its success. So here we outline 5 top tips about how you can put your clients at the heart of your business.

It’s a challenging time for small businesses. More than £75 billion has been borrowed by businesses through Covid loan schemes, and many are now standing on a cliff-edge as the governmental COVID-19 support winds down. Managing the impact of late payments and corresponding debt collection efforts is now a way of life for the thousands of UK small business and local councils, so here are the top five ways to improve collections efforts and boost your credit control.

You’ve probably heard of open banking, but understanding it in precise detail can be challenging. Open banking provides banks and lenders with access to consumers’ data, as long as they consent. Regulated by the Financial Conduct Authority (FCA), the aims of open banking are to give consumers increased power over their investments and it also empowers lenders to provide for specific services, tailored to their needs. As a relatively new financial service, open banking has huge implications for debt recovery and debt collection processes.

The work of government agencies and local councils is more important than ever before. But with the rise of remote working and digital communications in the era of COVID-19, managing cyber risk has risen to the top of the priority list. But there’s good news. Artificial Intelligence (AI) is changing everything about cyber security for the better. As Forbes Magazine explains, AI is “the new cybersecurity sheriff”.

If you’re looking for a fresh perspective on your collections strategy, check out Lateral Technology’s latest top trends in debt recovery.

If you’ve ever been involved in accounting practices, you may have heard of the terms accounts receivable and accounts payable. But many people make the mistake of confusing the two terms. Here we will explain them both, and also elucidate their important differences.

Economic, social and environmental sustainability is a prime focus of today's business environment. In fact environmental sustainability is inextricably linked with business success. So how can cloud computing reap positive environmental benefits for businesses, local councils and law firms? Let’s get to the bottom of this important question.