Lateral offers a ‘Single View of Debt’ to Local Authorities

 
 

Background

In 2017, Councils began asking Lateral for a system that could show all debt types on a customer in a single view...  Using disparate systems that are not connected, causes duplication of efforts in collecting debt and no clear understanding of what is owed while agreeing to payment arrangements or communicating with the debtor.   Lateral’s ability to integrate with all of the Council’s other system’s as well as flexibility, and ability to find and merge debtor records across different systems, makes it ideal and is now being offered as a stand-alone product to Councils... 

HOW it works

  • To create the Single View, Lateral has built sophisticated matching algorithms that can be customized based on the debt type to do both automatic matching (for near exact matched data) and potential matching (allowing a user to compare the data and decide if it is the same person or not) 

  • These Potential matches can be grouped or merged based on the confidence of the user making the match

BENEFITS

  • Reduces Labor costs for collecting debt across multiple departments 

  • Better negotiating with debtor - ability to see history across debt

  • Ability to set up a ‘group arrangement’ to pay off a group of cases

  • Combines information about the debtor making it easier to make contact and collect.

standard featureS

  • Ability to see both same debtor and grouped cases

  • Ability to select which  cases to select (e.g. not closed) and show all payments across selected cases and all communication history across those cases

  • Hyperlinks to other accounts to facilitate easy access

  • Customizable Case View by Debt Type

ADVANCED featureS

  • Group Arrangement - select which cases to create a group arranagement and select payoff method (e.g. oldest first, or by debt type)

  • Ability to split and transfer payments across cases

  • Ability to edit the Debtor record and for that to automatically propogate across all cases

  • Bulk Action Across selected accounts (e.g. add note etc.)