Driving Digital Transformation with Councils

 
 

Background

In support of digital transformation within local authorities, Lateral wishes to support improvement in both process and technology which would lead to:
●       Improved experience for council customers;
●       Greater efficiency for the council;
●       Collaboration with other agencies
●       improved decisions on the use of our resources

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To help Councils meet these objectives, Lateral can help councils:
●       build open-source software around customer portals and information
●       provide self-service for customers, automation, and case management;
●       links and integrations to related services, both from the council, and other partners
●       provide ready access to underlying data

Traditional systems don’t join up, which adds time and complexity to council’s process imparing service to customers. With centralized cloud-base solutions Lateral joins up systems and data giving councils unparalleled efficiency and cost savings.