Lateral is thrilled to announce its new partnership with Crawley Borough Council, who will be adopting Lateral’s leading collections platform which unifies all debt streams associated one with customer into a single view of debt. 

This cutting-edge approach “will empower Crawley Borough Council to make better and more ethical choices about their customers, which is important at any time, but essential during the COVID19 situation” explains Lateral CEO, Ian McManus. The single view of debt offered by Lateral has been developed by the power of AI, and works to organise and consolidate all the outstanding debts that an individual owes to the entire council. These integrations can include council tax, commercial rates, and rents amongst many more. 

“Balancing a council’s budget is a challenging process, so we’ve designed a single view of debt, which helps local councils accurately predict and manage their revenue”, Ian continues. Lateral is programmed to harness data from the entirety of the council’s system, including council tax debt, business rates, sundry dates and housing benefits.  The result is a more efficient and lucrative operating system. By adopting a single view of debt, or single view of customer (SVoC) technology, labour intensive work can now be automated by Lateral, and vital resources can be redistributed across the council. 

Lateral’s software empowers debt teams to make the best possible decisions, and works to support customers by helping them create and manage a single payment plan which meets their personal circumstances. The benefits of SVoC technology include consistent decision making, accurate collection management, improved customer service and a reduction in operating costs.

About Crawley Council

Crawley is located in the northeastern corner of West Sussex, 28 miles (45 kilometres) south of London. Crawley Borough Council manages a population of 101,300. The borough council is formed by 37 councillors, who lead general political policy in the region. The council has its own constitution, and it managed a budget of £14.23 million in 2019. A new mayor, Councillor Guidera, was elected at the Annual Crawley Borough Council meeting on Wednesday 15 July 2020. 

About Lateral

Founded in 2009, Lateral stands at the forefront of the debt collection and debt management software industry.  Their cloud-based debt collection software and debt management solutions provide tools for agencies and organizations of all sizes. Using their award-winning Decision Engine and their ‘Single View of Debt’ capabilities, Lateral is able to automate more tasks while creating more intelligent workflows, all accessed via an easy-to-use interface.

Get in touch today to find out how Lateral’s debt collection software could save you time and help your team collect debt more efficiently.