Lateral builds industry-leading Debt Collection Software. Our Debt Management Solutions provide business automation tools for organisations of all sizes.
“Time is more value than money.
You can get more money, but you
cannot get more time.”
WE PROTECT YOUR MOST VALUABLE ASSET – TIME
Lateral offers a next generation debt collection software platform that covers the entire collections cycle from introduction message to final payment demands that allows dedicated debt recovery and collection teams to be split by client or product type to concentrate maximum agent experience and knowledge.
After years working in the industry, our collections software has developed to include automated payment phone lines, SMS text payments, online payments via web portal and via barcoded letters with all collection activities and results viewed in real-time at our online secure client portal.
Lateral offers the most flexible and robust CRM and case management on the market. Our system boasts over 700 plugins which integrate with various dialers, SMS and letter sending companies so that everything is tracked via Lateral. In addition, with our award-winning Decision Engine, Lateral is able to automate more tasks while creating more intelligent workflows.
Communication should be customer-centric, meaning different styles and modes of communication work for different customers. This is why Lateral offers 2 way SMS, Live Chat, and VOIP integration. Because of the buying power we have, we offer our clients better rates than they can get on their own saving companies thousands on sending letters and sms charges.
THE LATERAL DIFFERENCE
Automated customer contact covering the entire collections cycle from introduction message to final payment demands.
24/7 payment methods available to all debtors including automated phone, SMS, web portal and via bar coded letters.
CONTROL letters, calls and text
Use automated workflow and decisions to pick the best communication methods to deliver results.
Collection Teams split by client or product type to concentrate maximum agent experience and knowledge.
All collection activities and results achieved can be communicated and viewed in real-time via a secure online Client portal.
Adaptable workflow generator
Adapt and switch strategies across cases, geographical locations, debt types to continually improve performance.
Lateral has allowed us to triple our case load without increasing any staff. Without it, we would need twice as many people doing manual processes.
David Asker, The Sheriffs Office
FEATURES AND BENEFITS
Integrates with merchant account
Integrates with 3rd party suppliers
Compatible dialler technology
ISO 27001 certification
Import/export unlimited cases
No hosting or hardware fees
no long term contract
FCA and MOJ compliant
Get in touch today to find out how Lateral could save you time and help you collect debt more efficiently.
GET IN TOUCH / BOOK A DEMO
Use the form below or give us a ring on +44 (0)1242 312100